Refund Policy
At Crust & Craft Pizzeria, your satisfaction with your meal is our top priority. Our refund policy is designed to ensure a fair and transparent process for any returns or adjustments you may encounter. By placing an order through our website, quaylumenfield.site, or over the phone at +39 06 482 5176, you agree to the terms set forth in this policy.
Order Cancellation
If you wish to cancel your order, please do so within 10 minutes of placing the order by contacting our customer service team. Cancellations attempted after the meal has been prepared or dispatched for delivery cannot be accepted, and no refund can be provided.
Refund Eligibility
You are eligible for a full refund of your purchase in the € if:
- Your order has not been prepared and you have successfully canceled it within the specified timeframe.
- You have received an incorrect item, and we cannot arrange for a correct replacement to be delivered in a reasonable time.
- Your order was not delivered, and you have not received any communication regarding its delay or rescheduling.
Partial Refunds or Credits
Partial refunds or credit towards your next purchase may be provided in the following circumstances:
- If part of your order is missing, incorrect, or not as described, we may provide a refund for the affected item(s) only.
- If you have experienced a delay in delivery and the quality of the meal has been affected, we may offer compensation at our discretion.
Non-Refundable Items
Please note that certain items like beverages (such as soda or lemonade) are not eligible for return or refund once delivered.
How to Request a Refund
To request a refund or report any issues with your order:
- Contact our customer support at +39 06 482 5176 within 2 hours of receiving your order.
- Provide your order number, contact information, and a brief explanation of the issue.
- Your request will be evaluated, and we will contact you to inform you of the resolution. We aim to process all refund requests within 48 hours.
Refund Process
Refunds are processed to the original method of payment. Please allow up to 5-10 business days for the refund amount to reflect in your account, depending on your bank or credit card issuer.
Modifications to the Refund Policy
Crust & Craft Pizzeria reserves the right to update or modify this refund policy at any time without prior notice. Your continued use of our service after any changes indicates your acceptance of the new terms.